Good to Know
Refund & Delivery Policy
This policy explains how delivery works and what to do if you need a refund, return, or exchange.
Delivery Areas
We deliver within Lagos State using trusted dispatch riders.
For deliveries outside Lagos, we can arrange delivery through public transport or a logistics company, depending on your preference and location.
Delivery Fees
Delivery fees within Lagos vary depending on your location and will be confirmed before dispatch
Lagos delivery areas include:
Ikeja & Surrounding Areas
- Ikeja
- Allen
- Opebi
- Alausa
- Ogba
- Ojodu
- Berger
- Agidingbi
- Maryland
- Anthony
- Magodo
- Omole
- Ajao Estate
- Airport Road
Agege & Alimosho Axis
- Agege
- Abule Egba
- Ijaiye
- Ifako-Ijaiye
- Meiran
- Command
- Dopemu
- Orile Agege
- Ogba
- Egbeda
- Akowonjo
- Idimu
- Ikotun
- Igando
- Isheri
- Ayobo
- Iyana Ipaja
- Ipaja
- Alimosho
- Mosan-Okunola
Mainland
- Yaba
- Ebute Metta
- Surulere
- Ojuelegba
- Lawanson
- Itire
- Masha
- Mushin
- Palmgrove
- Ilupeju
- Fadeyi
- Jibowu
- Gbagada
- Bariga
- Shomolu
- Anthony
- Ojota
- Ketu
- Mile 12
- Maryland
Oshodi, Isolo & Festac Axis
- Oshodi
- Isolo
- Ajao Estate
- Ejigbo
- Okota
- Ago Palace
- Festac
- Amuwo-Odofin
- Mile 2
- Satellite Town
- Ojo
- Alaba
- Trade Fair
- Iyana Iba
- Badagry
Lagos Island & Surrounding Areas
- Lagos Island
- Marina
- Obalende
- Ikoyi
- Victoria Island
- Oniru
- Lekki Phase 1
- Lekki
- Ajah
- Chevron
- VGC
- Sangotedo
- Abijo
- Ibeju-Lekki
Ikorodu & Other Areas
- Ikorodu
- Epe
- Badagry
- Ibeju-Lekki
- Eredo
- And other areas across Lagos State.
Outside Lagos: Please contact us through any of our available contact channels for delivery options and fees.
Delivery Time
Orders placed before 2:00 p.m., Sunday to Saturday, are typically dispatched the same day.
Delivery usually arrives within 1–3 business days, depending on your location and delivery zone. Delivery times may be affected by weekends, public holidays, traffic, weather, or other circumstances beyond our control.
Changing or Cancelling an Order
Please message us on WhatsApp as soon as possible if you need to change or cancel your order.
We can usually accommodate changes before your order has been dispatched.
Once an order has been shipped, it can no longer be cancelled and will instead be subject to the exchange process below.
Exchanges
We want you to be happy with your purchase.
We do not accept returns. However, exchanges may be possible if you contact us within 2 hours of placing your order, provided the order has not yet been dispatched.
Please contact us promptly so we can assist you.
Damaged, Incorrect or Defective Items
If your item arrives damaged, incorrect, or defective, please contact us within 12 hours of delivery with your order number and a clear photo of the item.
We will review the issue and resolve it by offering a replacement, exchange, or refund, where applicable.
Refunds
Refunds are only provided in specific circumstances, such as when:
- You receive an incorrect item, or
- We are unable to fulfil the order you placed.
If your order qualifies for a refund, please contact us with your order details so we can assist you.
Contact Us
For questions about your order, delivery, exchanges, or refunds, please contact us via WhatsApp/Call: 09058666599
Email: jubrilibtisam@gmail.com
Instagram DMs