Privacy Policy

At The Smile Haven, we respect your privacy.

This Privacy Policy explains, in simple terms, what information we collect when you use our website, why we collect it, and how we protect it.

Information We Collect

When you shop with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Delivery address
• Order details
• Payment-related information necessary to process your order
• Messages or information you choose to send to us

We may also automatically receive limited information about how you use our website, such as your device type, browser, pages visited, and general website activity.

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Contact you about your orders
• Provide customer support
• Process payments
• Improve our products and website
• Respond to questions or requests
• Prevent fraud or misuse
• Send marketing messages where you have chosen to receive them

We only collect and use information that is reasonably necessary for these purposes.

Payments

When you pay through our website, your payment is processed by Paystack, our third-party payment provider. We do not store your full card details ourselves — that information is handled securely by Paystack.

Your payment information is therefore also subject to Paystack's own privacy policy and terms.

Cookies

Our website may use cookies and similar technologies to help the website work properly and to understand how visitors use it.

Cookies may help us remember certain preferences, improve your shopping experience, and understand which parts of our website are most useful to our customers.

You can adjust your browser settings if you wish to limit or disable cookies. Some website features may not work properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business, such as:

• Delivery and logistics partners
• Paystack, for payment processing
• Website and technology providers
• Customer-support services
• Professional advisers, where reasonably necessary

These providers only receive information that is necessary for the service they provide.

We may also disclose information where required by law or where reasonably necessary to protect our business, customers, or website.

Marketing

If you choose to receive updates from us, we may send you information about new products, collections, promotions, or other updates we think may interest you.

You can unsubscribe from marketing communications at any time. You will still receive important messages relating to orders you have placed with us.

Keeping Your Information Safe

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes it was collected for, including fulfilling orders, providing customer support, maintaining appropriate business records, and meeting legal or regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to request access to, correction of, or deletion of certain information.

If you have a privacy-related request or concern, please contact us.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us inappropriately, please contact us so we can look into it.

Changes to This Privacy Policy

As our business grows, we may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: jubrilibtisam@gmail.com

Phone / WhatsApp: 0905 866 6599

Business name: The Smile Haven

We appreciate your trust and are committed to treating your information responsibly.